WOLFPACK SOLUTIONS GENERAL TERMS AND CONDITIONS FOR PROVIDING TRAINING SERVICES

The general business conditions for the provision of Wolfpack Solutions training services (hereinafter: "General Terms") have been drawn up in accordance with the provisions of the Croatian Civil Obligations Act (Official Gazette No. 35/05, 41/08, 125/11, 78/15, 29/18, 126/21, 114/22, 156/22, 145/23 and 155/23, hereinafter: "COA") and the Croatian Consumer Protection Act (Official Gazette No. 19/22 and 59/23, hereinafter: "CPA"), if the customer is a consumer, i.e. is acting outside of its professional activity. The general conditions apply accordingly to the services provided by Wolfpack Solutions and constitute an integral part of every contract concluded between Wolfpack Solutions and the Customer. The above includes training courses and customized private training. Wolfpack Solutions reserves the right to extend the application of the General Conditions to other types of services in the future. If the Customer is a legal entity, the consumer protection rules provided for in the General Terms and Conditions and the Commercial Code do not apply to it.

In case of doubt regarding the interpretation of the General Terms, the law of the Republic of Croatia shall apply. If individual provisions of the General Terms prove to be invalid, the remaining provisions shall remain in force.

Wolfpack Solutions contact information is available below:

WOLFPACK SOLUTIONS, obrt za savjetovanje i poučavanje iz područja sigurnosti, vl. Vedran Pavlić

Bjelovar, Augusta Harambašića 1D

Personal Identification number 68632064327

Registration number 98733184

IBAN HR0523900011101439340

wolfpack_solutions@protonmail.com

+385 98 948 7458

Business contact hours: Monday – Friday, 08:00 – 16:00

It shall be considered that the Customer has previously been familiarized with the content of the General Terms and that the Customer expressly agrees with the General Terms by completing and submitting the Training Registration Form or Service Request Form available on the website wolfpack-solutions-croatia.com.

Wolfpack Solutions provides services only to persons 18 years of age or older who agree to the General Terms. By accepting the General Terms, the Customer also confirms that they are 18 years of age or older.

TERMS AND CONDITIONS AND ORDERING PROCEDURE

The Customer may submit a request for services provided by Wolfpack Solutions by submitting a Training Registration Form or Service Request Form available on the website (hereinafter referred to as: "Order "). The Order may be submitted at any time. The official language for submitting an order is Croatian. The Order may not be submitted without accepting the General Terms and confirming that the Customer is familiar with the Wolfpack Solutions Privacy Policy.

When filling out the form, the Customer is obliged to fill in personal data completely and accurately. In the event of changes in personal data after submitting the order, the Customer is obliged to inform Wolfpack Solutions immediately. The Customer will receive an order confirmation via e-mail, along with other instructions on paying the advance payment and submitting other requested documentation, such as evidence of no criminal convictions.

The contract is considered concluded when the Customer pays the advance payment for the performance of the service in accordance with the instructions provided, of which the Customer shall inform Wolfpack Solutions by delivering a confirmation of payment together with other requested documentation, such as evidence of no criminal convictions. Payment of the full amount can be made via a payment slip or via internet banking, to the Wolfpack Solutions transaction account - IBAN HR0523900011101439340. Payment must be completed no later than two weeks before the day of performance of the service.

All prices displayed on the Wolfpack Solutions website are applicable on the date of placing the order and are expressed in euro. The displayed prices do not include VAT because Wolfpack Solutions is exempt from VAT in accordance with Article 90, Paragraph 1 of the Value Added Tax Act (Official Gazette No. 73/13, 99/2013, 148/13, 153/13, 143/14, 115/16, 106/18, 121/19, 138/20, 39/22, 113/22, 33/23, 114/23, 35/24 and 152/24). In the case of special services for which the price varies according to the Customer's requests, the Customer will be informed of the price before confirming the order.

In case that active members of the police and military are entitled to a discount on the price of a particular service, this will be clearly stated alongside the advance payment price and on the invoice issued.

By concluding the contract, the Customer applies for a particular service provided by Wolfpack Solutions. After concluding the contract, the Customer will be issued with an invoice and a confirmation of the concluded contract.

Wolfpack reserves the right of cancellation for completed orders until the moment of execution of the service. In the event of inability to perform the service, Wolfpack Solutions will notify the Customer and propose a substitute service, cancel the order or offer an alternative solution. If it is not possible to reach an agreement on the substitute service or alternative solution, Wolfpack Solutions will refund the Customer the advance payment for the performance of the service.

ORDER CANCELLATION

The customer can cancel the completed order at any time before the date of execution of the services. The customer is obliged to inform Wolfpack Solutions about the cancellation in writing or by telephone. In case of notification by telephone, the Customer shall submit a written notification of cancellation to Wolpack Solutions within the following 3 days.

Wolfpack Solutions will return the entire amount of the advance payment to the Customer if the Customer duly informs Wolfpack Solutions about the cancellation of the service no later than 14 days before the date of execution of the service. In case the Customer cancels the service less than 14 days before the date of execution of the service, 50% of the amount of the advance payment will be paid to the Customer's transaction account.

In the event of force majeure (such as bad weather conditions), where Wolfpack Solutions determines that it is not possible to perform the service within the defined time period, it will inform the Customer without delay and offer a rescheduled appointment. If Wolfpack Solutions and the Customer fail to reach an agreement on the reschedule for the performance of the service, the Customer is entitled to a refund of the advance payment.

MATERIAL DEFECTS

Wolfpack Solutions undertakes to perform services in accordance with the content of the concluded contract and the provisions of the COA regarding material defects for service performance shall apply.

DISCLAIMER

By concluding the contract, the Customer confirms that their participation in Wolfpack Solutions activities is voluntary and carried out at their express request. The Customer understands that its participation in Wolfpack Solutions activities is subject to an increased risk of mechanical injuries such as fractures, dislocations, contusions, and in exceptional cases injuries of a more serious nature, which may include causing disabilities or death.

The Customer undertakes to participate in Wolfpack Solutions activities responsibly and with due care, taking into account their own safety and health, as well as the safety and health of other participants. In case of doubt whether it is possible to perform any particular activity safely given its physical condition and experience, the Customer will refrain from performing such activities. The Customer also agrees to be familiar with and comply on their own with all instructions provided by Wolfpack Solutions for the purpose of safe performance of activities. This includes all written guidelines and verbal instructions given by Wolfpack Solutions staff.

Furthermore, the Customer confirms that the information provided about their own condition is accurate and that they do not have any illness or physical impairment which could pose a risk to them or other participants during participation in Wolfpack Solutions activities. The Customer also undertake that they are not and will not be under the influence of alcohol or other addictive substances that impair their physical and mental abilities during future Wolfpack Solutions activities. By carefully assessing their own physical and mental abilities, the Party accepts full responsibility for their own actions when participating in Wolfpack Solutions activities, as well as the consequences of those actions. In the event of changes in health and physical condition that could affect the Party's ability to perform activities, they undertake to inform Wolfpack Solutions about this before their first subsequent participation in the activities.

Wolfpack Solutions staff may ask any person to leave the facility or activity area without the possibility of refunding the money for the seminar or service in case the person does not follow the instructions and rules of Wolfpack Solutions even after repeated warnings; or if the staff determines that the person is under the influence of alcohol or other addictive substances; or if the person does not have the appropriate equipment for the safe performance of the activity; or if the person possesses object(s) with which he endangers himself or others, and he disobeys the instructions of the Wolfpack Solutions staff to remove or remove such objects from the facility or the area where the activity is performed.

By using the equipment and participating in Wolfpack Solutions activities without following the instructions for safe use of the equipment, the Consumer understands that they increase the risk of injury and serious injury. The responsible person and staff at Wolfpack Solutions are released from liability for injuries or property damage that may arise from failure to follow the instructions for safe use and participation in Wolfpack Solutions activities. By concluding the contract, the Consumer waives the right to initiate legal proceedings against the staff and responsible person in Wolfpack Solutions in the event of injury or damage.

COMPLAINTS AND DISPUTES

In the event of a dispute, the Consumer has the right to submit a written complaint directly at the business premises of Wolfpack Solutions or to the e-mail address wolfpack_solutions@protonmail.com. Wolfpack Solutions is obliged to respond to the Consumer's written complaint within 15 days of receiving the complaint, clearly stating whether it accepts the validity of the Consumer's complaint.

Wolfpack Solutions and the Consumer will attempt to resolve all disputes amicably. In event of unsuccessful amicable settlement to the dispute, the dispute will be resolved in court, and the court in Bjelovar shall have jurisdiction with application of Croatian law. The Consumer can also initiate proceedings for the resolution of the dispute with a notified body for alternative dispute resolution (ADR), such as the Court of Honour of the Croatian Chamber of Trades and Crafts and the Mediation Centre of the Croatian Chamber of Trades and Crafts.

INTELLECTUAL PROPERTY

All copyrights and related rights, trademarks, trade secrets and other intellectual property related to Wolfpack Solutions services, brand, photographs, text, as well as the content of the website belong to Wolfpack Solutions, unless otherwise expressly stated or agreed, or regulated in the General Terms. Users and Customers are prohibited from duplicating, distributing, publicly disclosing and processing Wolfpack Solutions intellectual property in any way.

The details of the transfer of intellectual property rights can be additionally regulated by an agreement concluded between the Customer and Wolfpack Solutions before the performance of the service.

FINAL PROVISIONS

The General Terms create legal effect between Wolfpack Solutions and the Customer and are valid from the date of conclusion of the contract until revocation. By completing the order, the Customer gives their consent to the General Terms.